https://wiki.securepoint.de/index.php?action=history&feed=atom&title=Support%2FTickets-Bearbeitung 2026-06-15T17:34:28Z Versionsgeschichte dieser Seite in Securepoint Wiki MediaWiki 1.43.5 https://wiki.securepoint.de/index.php?title=Support/Tickets-Bearbeitung&diff=95076&oldid=prev 2025-03-17T13:15:11Z

<p>Die Seite wurde neu angelegt: „{{Set_lang}} {{#vardefine:headerIcon|spicon-avatar}} {{:Support/Tickets-Bearbeitung.lang}} &lt;/div&gt;&lt;noinclude&gt;&lt;!--{{Select_lang}}--&gt;{{TOC2}} {{Header|03.2025|new=Produkt |URL=[https://tickets.securepoint.de tickets.securepoint.de] |Menu={{Menu-USP|Navigation|Dashboard|title=true}}  {{#var:Abschnitt}} {{spc|fa|ka|x|class=fa fa-pen}} {{Hover-class|{{#var:Bearbeiten}} }} }} ---- &lt;/noinclude&gt; === {{#var:Ticket Details}} === &lt;div class=…“</p> <p><b>Neue Seite</b></p><div>{{Set_lang}}<br /> <br /> {{#vardefine:headerIcon|spicon-avatar}}<br /> {{:Support/Tickets-Bearbeitung.lang}}<br /> <br /> &lt;/div&gt;&lt;noinclude&gt;&lt;!--{{Select_lang}}--&gt;{{TOC2}}<br /> {{Header|03.2025|new=Produkt<br /> |URL=[https://tickets.securepoint.de tickets.securepoint.de]<br /> |Menu={{Menu-USP|Navigation|Dashboard|title=true}}&amp;emsp14;&amp;emsp14;{{#var:Abschnitt}} {{spc|fa|ka|x|class=fa fa-pen}}&amp;emsp14;{{Hover-class|{{#var:Bearbeiten}} }} <br /> }}<br /> ----<br /> &lt;/noinclude&gt;<br /> <br /> === {{#var:Ticket Details}} ===<br /> <br /> &lt;div class=&quot;Einrücken&quot;&gt;{{#var:Ticket Details--desc}}&lt;/div&gt;&lt;br&gt;<br /> <br /> {| class=&quot;sptable2 pd5 zh1 Einrücken td-available&quot; <br /> |-<br /> ! {{#var:cap}} !! {{#var:val}} !! {{#var:desc}}<br /> | class=Bild rowspan=18 | {{Bild|{{#var:Ticket Details--Bild}}|{{#var:Ticket Details--cap}} }}<br /> |-<br /> | style=&quot;justify-content: space-between;display: flex;&quot; | {{b|{{#var:Titel}} }} {{spc|fa|ka|x|class=fa fa-pen | sp-class=icon}} || {{#var:Details-Titel--val}} || {{#var:Details-Titel--desc}}<br /> |-<br /> | style=&quot;justify-content: space-between;display: flex;&quot; | {{b|{{#var:Status}} }} {{spc|fa|ka|x|class=fa fa-pen | sp-class=icon}} || {{#var:Details-Status--val}} || {{#var:Details-Status--desc}}<br /> |-<br /> | rowspan=2 | {{b|{{#var:Sichtbarkeit}} }} || {{#var:Details-Sichtbarkeit--val}} || {{#var:Details-Sichtbarkeit--desc}}<br /> |-<br /> | colspan=2 | {{Einblenden|{{#var:Sichtbarkeiten inklusive Erklärung anzeigen}}|{{#var:hide}}|true|dezent}}{{#var:Sichtbarkeiten inklusive Erklärung anzeigen--desc}}&lt;/div&gt;&lt;/div&gt;&lt;/span&gt;<br /> |-<br /> | {{b|{{#var:Tags}} }} || - || {{#var:Details-Tags--desc}}<br /> |-<br /> | style=&quot;justify-content: space-between;display: flex;&quot; | {{b|{{#var:Seriennummer / Lizenz}} }} {{spc|fa|ka|x|class=fa fa-pen | sp-class=icon}} || - || {{#var:Details-Seriennummer / Lizenz--desc}}<br /> |-<br /> | {{b|{{#var:Produktversion}} }} || 14.0.1 || {{#var:Produktversion--desc}}<br /> |-<br /> | {{b|{{#var:Paket-Nr}} }} || - || {{#var:Details-Paket-Nr--desc}}<br /> |-<br /> | {{b|{{#var:Öffentliche IP}} }} || - || {{#var:Details-Öffentliche IP--desc}}<br /> |-<br /> | rowspan=2 style=&quot;justify-content: space-between;display: table-cell;&quot; | {{b|{{#var:Haupt Ticket}} }} {{spc|fa|ka|x|class=fa fa-pen | sp-class=icon}} || {{#var:Details-Haupt Ticket--val}} || {{#var:Details-Haupt Ticket--desc}}<br /> |-<br /> | {{spc|fa|ka|x|class=fa fa-ban}} {{Hover-class|{{#var:Hauptticket entfernen}} }} || {{#var:Details-Haupt Ticket-Entfernen--desc}}<br /> |-<br /> | {{b|{{#var:Projekt}} }} || - || {{#var:Details-Projekt--desc}}<br /> |-<br /> | {{b|{{#var:Reseller}} }} || [654321] Anyideas GmbH || {{#var:Details-Reseller--desc}}<br /> |-<br /> | {{b|{{#var:Endkunde}} }} || [#123456] TTT-Point AG || {{#var:Details-Endkunde--desc}}<br /> |-<br /> | {{b|{{#var:Erstellt}} }} || {{#var:Details-Erstellt--val}} || {{#var:Details-Erstellt--desc}}<br /> |-<br /> | {{b|{{#var:Letzte Änderung}} }} || {{#var:Details-Letzte Änderung--val}} || {{#var:Details-Letzte Änderung--desc}}<br /> |- class=&quot;Leerzeile&quot;<br /> |<br /> |- class=Leerzeile<br /> | colspan=4 | <br /> ----<br /> |-<br /> | class=noborder colspan=3 |<br /> === {{#var:Untergeordnete Tickets}} ===<br /> |-<br /> ! {{#var:cap}} !! {{#var:val}} !! {{#var:desc}}<br /> | class=Bild rowspan=6 | {{Bild|{{#var:Untergeordnete Tickets--Bild}}|{{#var:Untergeordnete Tickets--cap}} }}<br /> |-<br /> | {{b|{{#var:Ticket Nr.}} }} || #TT123454321 || {{#var:Untergeordnete Tickets-Ticket Nr.--desc}}<br /> |-<br /> | {{b|{{#var:Titel}} }} || {{#var:Untergeordnetes Ticket}} || {{#var:Untergeordnete Tickets-Titel--desc}}<br /> |-<br /> | rowspan=2 | {{b|{{#var:Aktionen}} }} || {{spc|fa|ka|x|class=fa fa-pen}} {{Hover-class|{{#var:Bearbeiten}} }} || {{#var:Untergeordnete Tickets-Aktionen-Bearbeiten--desc}}<br /> |-<br /> | {{spc|fa|ka|x|class=fa fa-trash}} {{Hover-class|{{#var:Löschen}} }} || {{#var:Untergeordnete Tickets-Aktionen-Löschen--desc}}<br /> |- class=&quot;Leerzeile&quot;<br /> |<br /> |- class=Leerzeile<br /> | colspan=4 | <br /> ----<br /> |-<br /> | class=noborder colspan=3 |<br /> === {{#var:Kontakt}} ===<br /> {{#var:Kontakt--desc}}<br /> |-<br /> ! colspan=2 | {{#var:Schaltfläche}} !! {{#var:desc}}<br /> | class=Bild rowspan=16 | {{Bild|{{#var:Kontakt--Bild}}|{{#var:Kontakt--cap}} }}<br /> |-<br /> | colspan=2 | {{spc|+|b|{{#var:Kontakt hinzufügen}} }} || {{#var:Kontakt hinzufügen--desc}}<br /> |-<br /> | colspan=2 | {{Button|primary|class=aktiv}}{{Button|secondary|class=inaktiv}} || {{#var:Kontakt-Auswahl--desc}}<br /> |-<br /> | colspan=2 | {{spc|fa|ka|x|class=fa fa-pen}} {{Hover-class|{{#var:Bearbeiten}} }} || {{#var:Kontakt-Bearbeiten--desc}}<br /> |-<br /> | colspan=2 | {{spc|fa|ka|x|class=fa fa-ban}} {{Hover-class|{{#var:Entfernen}} }} || {{#var:Kontakt-Bearbeiten--desc}}<br /> |- class=noborder<br /> |<br /> |-<br /> ! {{#var:cap}} !! {{#var:val}} !! {{#var:desc}}<br /> |-<br /> | {{b|{{#var:Kontaktperson}} }} || Homer Simpson || {{#var:Kontakt-Kontaktperson--desc}}<br /> |-<br /> | {{b|{{#var:Organisation}} }} || || {{#var:Kontakt-Organisation--desc}}<br /> |-<br /> | {{b|{{#var:Telefon}} }} || || {{#var:Kontakt-Telefon--desc}}<br /> |-<br /> | {{b|{{#var:Telefon alternativ}} }} || || {{#var:Kontakt-Telefon alternativ--desc}}<br /> |-<br /> | {{b|{{#var:E-Mail}} }} || homer@ttt-point.de || {{#var:Kontakt-E-Mail--desc}}<br /> |-<br /> | {{b|{{#var:Bevorzugte Kontaktart}} }} || E-Mail || {{#var:Kontakt-Bevorzugte Kontaktart--desc}}<br /> |-<br /> | {{b|{{#var:Verfügbar am}} }} || {{#var:Kontakt-Verfügbar am--val}} || {{#var:Kontakt-Verfügbar am--desc}}<br /> |-<br /> | {{b|{{#var:Verfügbar von}} }} || {{#var:Kontakt-Verfügbar von--val}} || {{#var:Kontakt-Verfügbar von--desc}}<br /> |- class=&quot;Leerzeile&quot;<br /> |<br /> |- class=Leerzeile<br /> | colspan=4 | <br /> ----<br /> |-<br /> | class=noborder colspan=3 |<br /> === {{#var:Zuständigkeiten}} ===<br /> &lt;!--{{#var:Zuständigkeiten--desc}}--&gt;<br /> |-<br /> ! {{#var:cap}} !! {{#var:val}} !! {{#var:desc}}<br /> | class=Bild rowspan=6 | {{Bild|{{#var:Zuständigkeiten--Bild}}|{{#var:Zuständigkeiten--cap}} }}<br /> |-<br /> | {{b|{{#var:Gruppe}} }} || Support.Default || {{#var:Zuständigkeiten-Gruppe--desc}}<br /> |-<br /> | {{b|{{#var:Bearbeiter}} }} || {{spc|avatar|o|-}} Marge Simpson || {{#var:Zuständigkeiten-Bearbeiter--desc}}<br /> |-<br /> | {{b|{{#var:Assistenz}} }} || {{spc|avatar|o|-}} Lisa Simpson || {{#var:Zuständigkeiten-Assistenz--desc}}<br /> |-<br /> | {{b|{{#var:Eingeschränkt auf}} }} || - || {{#var:Zuständigkeiten-Eingeschränkt auf--desc}}<br /> |- class=&quot;Leerzeile&quot;<br /> |<br /> |- class=Leerzeile<br /> | colspan=4 | <br /> ----<br /> |-<br /> | class=noborder colspan=3 |<br /> === {{#var:Termine}} ===<br /> {{#var:Termine--desc}}<br /> {{Hinweis-box|{{#var:Termin erstellen--Hinweis}}|g}}<br /> {{Hinweis-box|{{#var:Termin bestätigen--Hinweis}} }}<br /> |-<br /> ! {{#var:cap}} !! {{#var:val}} !! {{#var:desc}}<br /> | class=Bild rowspan=7 | {{Bild|{{#var:Termine--Bild}}|{{#var:Termine--cap}} }}<br /> |-<br /> | {{b|{{#var:Datum}} }} || 25.02.2025 || {{#var:Termine-Datum--desc}}<br /> |-<br /> | {{b|{{#var:Zeit}} }} || 09:00 - 09:15 || {{#var:Termine-Zeit--desc}}<br /> |-<br /> | {{b|{{#var:Kontakt}} }} || {{#var:Termine-Kontakt--val}} || {{#var:Termine-Kontakt--desc}}<br /> |-<br /> | {{b|{{#var:Details}} }} || - || {{#var:Termine-Details--desc}}<br /> |-<br /> | {{b|{{#var:Aktionen}} }} || {{spc|fa|ka|x|class=fa fa-pen}} {{Hover-class|{{#var:Bearbeiten}} }} || {{#var:Termine-Aktionen--desc}}<br /> |- class=&quot;Leerzeile&quot;<br /> |<br /> |- class=Leerzeile<br /> | colspan=4 | <br /> ----<br /> |-<br /> | class=noborder colspan=3 |<br /> === Ticket History ===<br /> {{#var:Historie--desc}}<br /> |-<br /> ! colspan=2 | {{#var:Schaltfläche}} !! {{#var:desc}}<br /> | class=Bild rowspan=8 | {{Bild|{{#var:Historie--Bild}}|{{#var:Historie--cap}} }}<br /> |-<br /> | colspan=2 | {{ic|{{#var:Alle}}|dr|class=mw8 | bdc=rot}} || {{#var:Historie-Anzahl--desc}}<br /> |- class=noborder<br /> |<br /> |-<br /> | colspan=2 | {{spc|fa|ka|x|class=fa fa-clock}} {{Hover-class|{{#var:Verlauf anzeigen}} }} || {{#var:Historie-Verlauf anzeigen--desc}}<br /> |-<br /> | colspan=2 | {{spc|fa|ka|x|class=fa fa-pen}} {{Hover-class|{{#var:Bearbeiten}} }} || {{#var:Historie-Bearbeiten--desc}}<br /> |-<br /> | colspan=2 | {{spc|fa|ka|x|class=fa fa-trash}} {{Hover-class|{{#var:Löschen}} }} || {{#var:Historie-Löschen--desc}}<br /> |-<br /> | colspan=2 | {{spc|fa|ka|x|class=fa fa-chevron-up}} / {{spc|fa|ka|x|class=fa fa-chevron-down}} || {{#var:Historie-Klappen--desc}}<br /> |- class=&quot;Leerzeile&quot;<br /> |<br /> |- class=Leerzeile<br /> | colspan=4 | <br /> ----<br /> |-<br /> | class=noborder colspan=3 |<br /> === {{#var:Kommentar hinzufügen}} ===<br /> {{#var:Kommentar--desc}}<br /> |-<br /> ! {{#var:cap}} !! {{#var:val}} !! {{#var:desc}}<br /> | class=Bild rowspan=9 | {{Bild|{{#var:Kommentar--Bild}}|{{#var:Kommentar--cap}} }}<br /> |-<br /> | {{b|{{#var:Kommentar}} }} || {{ic| |cb|class=available}} || {{#var:Kommentar-Kommentar--desc}} <br /> |-<br /> | {{b|{{#var:Benachrichtigen}} }} || {{ic| |dr|class=available}} || {{#var:Kommentar-Benachrichtigen--desc}}<br /> |-<br /> | {{b|{{#var:Anhänge hochladen}} }} || || {{#var:Kommentar-Anhänge hochladen--desc}}{{info|{{#var:Zulässige Dateitypen--desc}}|{{#var:Zulässige Dateitypen}} }}<br /> |-<br /> | {{b|{{#var:Kommentar verschlüsseln}} }}&lt;br&gt;{{#var:Zusatzfeld--desc}} || {{ButtonAus|Anw=USC}} || {{#var:Kommentar verschlüsseln--desc}}<br /> |-<br /> | {{b|Tags}}&lt;br&gt;{{#var:Zusatzfeld--desc}} || {{ic| |dr|class=available}} || {{#var:Kommentar-Tags--desc}}<br /> |-<br /> | colspan=2 | {{spc|+|ka|{{#var:Feld hinzufügen}} }} / {{spc|--|ka|x}} {{Hover-class|{{#var:entfernen}} }} || {{#var:Kommentar-Zusatzfelder--desc}}<br /> |-<br /> | colspan=2 | {{spc|check|b|{{#var:Kommentar speichern}} }} || {{#var:Kommentar-Kommentar speichern--desc}}<br /> |- class=&quot;Leerzeile&quot;<br /> |<br /> |}</div>

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