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	<id>https://wiki.securepoint.de/index.php?action=history&amp;feed=atom&amp;title=Support%2FTickets-Erstellung</id>
	<title>Support/Tickets-Erstellung - Versionsgeschichte</title>
	<link rel="self" type="application/atom+xml" href="https://wiki.securepoint.de/index.php?action=history&amp;feed=atom&amp;title=Support%2FTickets-Erstellung"/>
	<link rel="alternate" type="text/html" href="https://wiki.securepoint.de/index.php?title=Support/Tickets-Erstellung&amp;action=history"/>
	<updated>2026-05-29T00:16:59Z</updated>
	<subtitle>Versionsgeschichte dieser Seite in Securepoint Wiki</subtitle>
	<generator>MediaWiki 1.43.5</generator>
	<entry>
		<id>https://wiki.securepoint.de/index.php?title=Support/Tickets-Erstellung&amp;diff=97589&amp;oldid=prev</id>
		<title>Lauritzl am 20. August 2025 um 16:00 Uhr</title>
		<link rel="alternate" type="text/html" href="https://wiki.securepoint.de/index.php?title=Support/Tickets-Erstellung&amp;diff=97589&amp;oldid=prev"/>
		<updated>2025-08-20T16:00:15Z</updated>

		<summary type="html">&lt;p&gt;&lt;/p&gt;
&lt;table style=&quot;background-color: #fff; color: #202122;&quot; data-mw=&quot;interface&quot;&gt;
				&lt;col class=&quot;diff-marker&quot; /&gt;
				&lt;col class=&quot;diff-content&quot; /&gt;
				&lt;col class=&quot;diff-marker&quot; /&gt;
				&lt;col class=&quot;diff-content&quot; /&gt;
				&lt;tr class=&quot;diff-title&quot; lang=&quot;de&quot;&gt;
				&lt;td colspan=&quot;2&quot; style=&quot;background-color: #fff; color: #202122; text-align: center;&quot;&gt;← Nächstältere Version&lt;/td&gt;
				&lt;td colspan=&quot;2&quot; style=&quot;background-color: #fff; color: #202122; text-align: center;&quot;&gt;Version vom 20. August 2025, 18:00 Uhr&lt;/td&gt;
				&lt;/tr&gt;&lt;tr&gt;&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot; id=&quot;mw-diff-left-l6&quot;&gt;Zeile 6:&lt;/td&gt;
&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot;&gt;Zeile 6:&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;{{var	| neu--Support-only&lt;/div&gt;&lt;/td&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;{{var	| neu--Support-only&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;		| Während der Closed-Beta-Phase werden &amp;#039;&amp;#039;&amp;#039;ausschließlich Support-Tickets&amp;#039;&amp;#039;&amp;#039; bearbeitet&lt;/div&gt;&lt;/td&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;		| Während der Closed-Beta-Phase werden &amp;#039;&amp;#039;&amp;#039;ausschließlich Support-Tickets&amp;#039;&amp;#039;&amp;#039; bearbeitet&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&quot;diff-marker&quot; data-marker=&quot;−&quot;&gt;&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;		| &lt;del style=&quot;font-weight: bold; text-decoration: none;&quot;&gt; &lt;/del&gt;}}&lt;/div&gt;&lt;/td&gt;&lt;td class=&quot;diff-marker&quot; data-marker=&quot;+&quot;&gt;&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;		| &lt;ins style=&quot;font-weight: bold; text-decoration: none;&quot;&gt;During the closed beta phase, &#039;&#039;&#039;only support tickets&#039;&#039;&#039; will be processed &lt;/ins&gt;}}&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;br&gt;&lt;/td&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;br&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&quot;diff-marker&quot; data-marker=&quot;−&quot;&gt;&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;&amp;lt;/div&amp;gt;&lt;del style=&quot;font-weight: bold; text-decoration: none;&quot;&gt;&amp;lt;noinclude&amp;gt;&amp;lt;!--&lt;/del&gt;{{Select_lang}}&lt;del style=&quot;font-weight: bold; text-decoration: none;&quot;&gt;--&amp;gt;&lt;/del&gt;{{TOC2}}&lt;/div&gt;&lt;/td&gt;&lt;td class=&quot;diff-marker&quot; data-marker=&quot;+&quot;&gt;&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt; &lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td colspan=&quot;2&quot; class=&quot;diff-side-deleted&quot;&gt;&lt;/td&gt;&lt;td class=&quot;diff-marker&quot; data-marker=&quot;+&quot;&gt;&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;&amp;lt;/div&amp;gt;{{Select_lang}}{{TOC2}}&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;{{Header|03.2025|new=Produkt&lt;/div&gt;&lt;/td&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;{{Header|03.2025|new=Produkt&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|URL=[https://tickets.securepoint.de tickets.securepoint.de]&lt;/div&gt;&lt;/td&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|URL=[https://tickets.securepoint.de tickets.securepoint.de]&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;

&lt;!-- diff cache key wiki2:diff:1.41:old-95074:rev-97589:php=table --&gt;
&lt;/table&gt;</summary>
		<author><name>Lauritzl</name></author>
	</entry>
	<entry>
		<id>https://wiki.securepoint.de/index.php?title=Support/Tickets-Erstellung&amp;diff=95074&amp;oldid=prev</id>
		<title>Lauritzl: Die Seite wurde neu angelegt: „{{Set_lang}}  {{#vardefine:headerIcon| spicon-avatar}} &lt;!-- fa-fw fal fa-ticket --&gt; {{:Support/Tickets-Erstellung.lang}}  {{var	| neu--Support-only 		| Während der Closed-Beta-Phase werden &#039;&#039;&#039;ausschließlich Support-Tickets&#039;&#039;&#039; bearbeitet 		|  }}  &lt;/div&gt;&lt;noinclude&gt;&lt;!--{{Select_lang}}--&gt;{{TOC2}} {{Header|03.2025|new=Produkt |URL=[https://tickets.securepoint.de tickets.securepoint.de] |Menu={{Menu-USP|Navigation|Ticket erstellen|title=true}} }}  === {{#var:…“</title>
		<link rel="alternate" type="text/html" href="https://wiki.securepoint.de/index.php?title=Support/Tickets-Erstellung&amp;diff=95074&amp;oldid=prev"/>
		<updated>2025-03-17T13:10:57Z</updated>

		<summary type="html">&lt;p&gt;Die Seite wurde neu angelegt: „{{Set_lang}}  {{#vardefine:headerIcon| spicon-avatar}} &amp;lt;!-- fa-fw fal fa-ticket --&amp;gt; {{:Support/Tickets-Erstellung.lang}}  {{var	| neu--Support-only 		| Während der Closed-Beta-Phase werden &amp;#039;&amp;#039;&amp;#039;ausschließlich Support-Tickets&amp;#039;&amp;#039;&amp;#039; bearbeitet 		|  }}  &amp;lt;/div&amp;gt;&amp;lt;noinclude&amp;gt;&amp;lt;!--{{Select_lang}}--&amp;gt;{{TOC2}} {{Header|03.2025|new=Produkt |URL=[https://tickets.securepoint.de tickets.securepoint.de] |Menu={{Menu-USP|Navigation|Ticket erstellen|title=true}} }}  === {{#var:…“&lt;/p&gt;
&lt;p&gt;&lt;b&gt;Neue Seite&lt;/b&gt;&lt;/p&gt;&lt;div&gt;{{Set_lang}}&lt;br /&gt;
&lt;br /&gt;
{{#vardefine:headerIcon| spicon-avatar}} &amp;lt;!-- fa-fw fal fa-ticket --&amp;gt;&lt;br /&gt;
{{:Support/Tickets-Erstellung.lang}}&lt;br /&gt;
&lt;br /&gt;
{{var	| neu--Support-only&lt;br /&gt;
		| Während der Closed-Beta-Phase werden &amp;#039;&amp;#039;&amp;#039;ausschließlich Support-Tickets&amp;#039;&amp;#039;&amp;#039; bearbeitet&lt;br /&gt;
		|  }}&lt;br /&gt;
&lt;br /&gt;
&amp;lt;/div&amp;gt;&amp;lt;noinclude&amp;gt;&amp;lt;!--{{Select_lang}}--&amp;gt;{{TOC2}}&lt;br /&gt;
{{Header|03.2025|new=Produkt&lt;br /&gt;
|URL=[https://tickets.securepoint.de tickets.securepoint.de]&lt;br /&gt;
|Menu={{Menu-USP|Navigation|Ticket erstellen|title=true}}&lt;br /&gt;
}}&lt;br /&gt;
&lt;br /&gt;
=== {{#var:Aufruf--heading}} ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;einrücken&amp;quot;&amp;gt;&lt;br /&gt;
{{#var:Aufruf--desc}}&lt;br /&gt;
&amp;lt;p&amp;gt;{{Hinweis-box|{{#var:vorab prüfen}}|fs__icon=em2}}&amp;lt;/p&amp;gt;&lt;br /&gt;
&amp;lt;/div&amp;gt;&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=== {{#var:Schritt für Schritt Erstellung}} ===&lt;br /&gt;
&lt;br /&gt;
&amp;lt;div class=&amp;quot;Einrücken&amp;quot;&amp;gt;{{#var:Schritt für Schritt Erstellung--desc}}&amp;lt;/div&amp;gt;&lt;br /&gt;
&amp;lt;/noinclude&amp;gt;&lt;br /&gt;
&lt;br /&gt;
==== {{#var:Kundenzuordnung}} ====&lt;br /&gt;
&lt;br /&gt;
{| class=&amp;quot;sptable2 pd5 zh1 Einrücken&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
! {{#var:cap}} !! {{#var:val}} !! {{#var:desc}}&lt;br /&gt;
| class=Bild rowspan=4 | {{Bild|{{#var:Kundenzuordnung--Bild}}|{{#var:Kundenzuordnung--cap}} }}&lt;br /&gt;
|-&lt;br /&gt;
| {{b|{{#var:Kunde}} }} || {{ic|[123456] TTT-Point AG|dr|class=available}} || {{#var:Kunde--desc}}&amp;lt;li class=&amp;quot;list--element__alert list--element__positiv&amp;quot;&amp;gt;{{#var:Kunde--Hinweis}}&amp;lt;/li&amp;gt;&lt;br /&gt;
|-&lt;br /&gt;
| {{b|{{#var:Projekt}} }}&amp;lt;br&amp;gt;{{#var:nur wenn für Kunden vorhanden}} || {{ic| |dr|class=available}} || {{#var:Projekt--desc}}&lt;br /&gt;
|- class=&amp;quot;Leerzeile&amp;quot;&lt;br /&gt;
|&lt;br /&gt;
|- class=noborder&lt;br /&gt;
| colspan=3 |&lt;br /&gt;
==== {{#var:Kontaktdaten}} ====&lt;br /&gt;
|-&lt;br /&gt;
| colspan=2 | {{spc|fa|b|{{#var:Kontaktdaten bearbeiten}}|class=fa fa-pen}} || {{#var:Kontaktdaten bearbeiten--desc}}&lt;br /&gt;
| class=Bild rowspan=9 | {{Bild|{{#var:Kontaktdaten--Bild}}|{{#var:Kontaktdaten--cap}} }}&lt;br /&gt;
|-&lt;br /&gt;
| colspan=2 | {{spc|fa|b|{{#var:Eigene Daten einsetzen}}|class=fa fa-copy}} || {{#var:Eigene Daten einsetzen--desc}}&lt;br /&gt;
|-&lt;br /&gt;
| {{b|Name}} || {{ic|Homer Simpson|class=available}} || {{#var:Name--desc}}&lt;br /&gt;
|-&lt;br /&gt;
| {{b|{{#var:Bevorzugte Art der Kontaktaufnahme}} }} || {{ic|E-Mail|dr|class=available}}&amp;lt;br&amp;gt;{{ic|Telefon|dr|class=available}} || {{#var:Bevorzugte Art der Kontaktaufnahme--desc}}&lt;br /&gt;
|-&lt;br /&gt;
| {{b|{{#var:E-Mail}} }} || {{ic|homerS@ttt-point.de|class=available}} || {{#var:E-Mail--desc}}&lt;br /&gt;
|-&lt;br /&gt;
| {{b|{{#var:Telefon}} }} || {{ic| |class=available}} || {{#var:Telefon--desc}}&lt;br /&gt;
|-&lt;br /&gt;
| {{b|{{#var:Telefon (Alternative)}} }} || {{ic| |class=available}} || {{#var:Telefon (Alternative)--desc}}&lt;br /&gt;
|-&lt;br /&gt;
| {{b|{{#var:Kontakt benachrichtigen}} }} || {{ButtonAus|Anw=USC}} || {{#var:Kontakt benachrichtigen--desc}}&lt;br /&gt;
|- class=&amp;quot;Leerzeile&amp;quot;&lt;br /&gt;
|&lt;br /&gt;
|- class=noborder&lt;br /&gt;
| colspan=3 |&lt;br /&gt;
==== {{#var:Ihre Anfrage}} ====&lt;br /&gt;
|-&lt;br /&gt;
| {{b|{{#var:Betreff}} }} || {{ic|{{#var:Betreff--val}}|class=available}} || {{#var:Betreff--desc}}&lt;br /&gt;
| class=Bild rowspan=5 | {{Bild|{{#var:Anfrage--Bild}}|{{#var:Anfrage--cap}} }}&lt;br /&gt;
|-&lt;br /&gt;
| {{b|{{#var:Beschreibung}} }} || {{ic|{{#var:Beschreibung--val}}|cb|class=available}} || {{#var:Beschreibung--desc}}&lt;br /&gt;
|-&lt;br /&gt;
| {{b|{{#var:Anhänge}} }} ||  || {{#var:Anhänge--desc}}{{info|{{#var:Zulässige Dateitypen--desc}}|{{#var:Zulässige Dateitypen}} }}&lt;br /&gt;
|-&lt;br /&gt;
| {{b|{{#var:Abteilung}} }} || {{ic|Support|dr|class=available}} || {{#var:Abteilung--desc}}&amp;lt;li class=&amp;quot;list--element__alert list--element__positiv&amp;quot;&amp;gt;{{#var:Abteilung--Hinweis}}&amp;lt;/li&amp;gt;{{Hinweis-box|{{#var:neu--Support-only}} }}&lt;br /&gt;
|- class=&amp;quot;Leerzeile&amp;quot;&lt;br /&gt;
|&lt;br /&gt;
|- class=noborder&lt;br /&gt;
| colspan=3 |&lt;br /&gt;
==== {{#var:Produkt}} ====&lt;br /&gt;
|-&lt;br /&gt;
| {{b|{{#var:Produkt}} }} || {{ic|UTM|dr|class=available}} || {{#var:Produkt--desc}}&lt;br /&gt;
| class=Bild rowspan=4 | {{Bild|{{#var:Produkt--Bild}}|{{#var:Produkt--cap}} }}&lt;br /&gt;
|-&lt;br /&gt;
| {{b|{{#var:Produkt-Version}} }}&amp;lt;br&amp;gt;{{#var:nur bei UTM und UMA}} || {{ic|14.0.1|class=available}} || {{#var:Produkt-Version--desc}}&lt;br /&gt;
|-&lt;br /&gt;
| {{b|{{#var:Hardware-SNr}} }}&amp;lt;br&amp;gt;{{#var:nur bei UTM und UMA}} || {{ic| |class=available}} || {{#var:Hardware-SNr--desc}}&lt;br /&gt;
|- class=&amp;quot;Leerzeile&amp;quot;&lt;br /&gt;
|&lt;br /&gt;
|- class=noborder&lt;br /&gt;
| colspan=3 |&lt;br /&gt;
==== {{#var:Zusätzliche Angaben}} ====&lt;br /&gt;
|-&lt;br /&gt;
| {{b|{{#var:Art der Anfrage}} }} || {{ic|{{#var:Art der Anfrage--val}}|dr|class=available}} || {{#var:Art der Anfrage--desc}}&lt;br /&gt;
| class=Bild rowspan=4 | {{Bild|{{#var:Zusätzliche Angaben--Bild}}|{{#var:Zusätzliche Angaben--cap}} }}&lt;br /&gt;
|-&lt;br /&gt;
| rowspan=&amp;quot;2&amp;quot; | {{b|{{#var:Sichtbarkeit}} }} || style=&amp;quot;border-bottom: none; border-right: none;&amp;quot; | {{ic|Reseller|dr|class=available}} || style=&amp;quot;border-bottom: none; border-left: none;&amp;quot; | &lt;br /&gt;
|-&lt;br /&gt;
| colspan=2&amp;quot; style=&amp;quot;border-top: none;&amp;quot; |{{#var:Sichtbarkeit--desc}}&amp;lt;p&amp;gt;{{#var:Verfügbare Sichtbarkeiten--desc}}&amp;lt;/p&amp;gt;&lt;br /&gt;
&amp;lt;!--&lt;br /&gt;
|- class=&amp;quot;Leerzeile&amp;quot;&lt;br /&gt;
|&lt;br /&gt;
|- class=noborder&lt;br /&gt;
| colspan=3 |&lt;br /&gt;
==== {{#var:Agent-Zuordnung}} ====&lt;br /&gt;
|-&lt;br /&gt;
| {{b|{{#var:Bearbeiter}} }} || {{ic| |dr|class=available}} || {{#var:Bearbeiter--desc}}&lt;br /&gt;
| class=Bild rowspan=2 | {{Bild|{{#var:Agent-Zuordnung--Bild}}|{{#var:Agent-Zuordnung--cap}} }}&lt;br /&gt;
--&amp;gt;&lt;br /&gt;
|- class=&amp;quot;Leerzeile&amp;quot;&lt;br /&gt;
| || {{spc| {{#var:Ticket erstellen}} }} || {{#var:Ticket erstellen--desc}}&lt;br /&gt;
|}&lt;/div&gt;</summary>
		<author><name>Lauritzl</name></author>
	</entry>
</feed>