Antivirus Pro: Devices

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Tab "Devices" in the Antivirus Pro Portal

Last adaption: 02.2024 (Client Version 3.17.15)

New:

Layout adjustments
Note on de- / activating the muting
New filter: 32-bit-systems only

notempty

This article refers to a Resellerpreview

Introduction

Device Information presents information about current threats as well as information about the device.

Device overview

Overview devices

In the device overview all devices can be managed which are installed and assigned to the own or the customer license. Several devices can be moved at the same time and the most important device information is displayed.
The list can be sorted by clicking on the according column name.

notempty

The visualisation of a newly installed device may take a few minutes.

Restrict the selection:
Search	Displays only devices that match the search text. Not applied to: Operating system and status.
	Export table	Exports the table with the device overview into a xlsx file which can be downloaded afterwards via a displayed link.
	Table settings	Leads to the tab Table Settings in the User Preferences. Here you can select the columns to be displayed for the tables Devices and Licenses.
	Opens a box with filter settings:
	Filter
	Display Entries	25 Number of entries per page (10, 25, 50, 100)
	Status filter:	Displays only entries with the selected status (see below).
Actions	Allows different actions with the selected devices
	Move	Moves devices to a new group. If the group is no longer part of the installed license, the license affiliation is also changed.
	Activate	Enables Securepoint Antivirus Pro on the device
	Deactivating	Disables Securepoint Antivirus Pro on the device
	Delete	Deletes the device from the device management. Nur möglich, wenn das Gerät vorher deaktiviert wurde! Only possible if the device has been deactivated before!

Caption

Description

Hostname

As stored in the operating system of the device. Links directly to Device Information.

Own description

As stored in the Device Information (freely definable).

Group

Group to which the device belongs. Links directly to Group Settings.

IP address

IP address of the device.

Domain

Domain name, if device is a member.

Operating System

Operating system of the device.

Infections

Number of reported (and untreated) infections since last contact.

Status

Category	Status	Information text	Filter	Info	Recommendation for action
Device status	10	The device is up-to-date	-	-	-
	20	The device has not answered for x days	unknown	The device is either no longer available or no connection to the backend can be established.	Check the device.
	30	x threats found	threatened	Threats were found on the device.	Check your device and threats.
	20	Version x is not current	obsolete	The device has a connection to the backend, but not the latest version.	Check your device and updates.
	20	The client does not have a sufficient security status	-	The system protection and/or updates are not enabled	Check the machine and client settings.
	40	The client was deactivated on date	deactivated	The device has been deactivated via the AV portal. The licence has been removed from the unit.	-
	20	The operating system is no longer supported by Microsoft, updates may no longer be available	EOL	The operating system is no longer supported by Microsoft, updates may no longer be available	Upgrade or change the operating system.
	30	OOBE nicht bereit	OOBE nicht bereit	Der OOBE-Status des Gerätes wird von Windows fehlerhaft übermittelt. Der AV darf keine On-Access und keine On-Demand Scans durchführen und hat damit praktisch keine Funktion.	Manuelle Deaktivierung der Berücksichtigung des oobe-Status.
Device statusX	15
Setting status	10	The settings were applied on date	-	-	-
	10	The settings of the device do not match the settings of the configuration profile	Settings incomplete	-	Check the device and transmit the configuration.
	30	The group assigned to the device has no configuration profile	Configuration profile missing	The group assigned to the device has no configuration profile	Assign the configuration profile to the group.
	40	The machine does not support remote settings, the client is out of date	-	The device has a client version < 30.x and cannot connect to the backend	Check your device and updates.
Setting statusX	25
Other	50	The host name is used by multiple clients within one license.	Review	The host name of the machine is in multiple use.	Check the device and host name.
	50	The notifications have been muted.	muted	All notifications for the device have been muted.	-
	50	The notifications were partially muted.	partly muted	Notifications for the device were partially muted.	-
	50	-	notempty New as of v3.18 Only 32-bit-systems	Only devices with a 32-bit-system will be shown. An update to a 64-bit system is recommended.	-
OtherX	35
	45

The device status update is transmitted every 10 minutes.

The AV client sends the virus status to the dashboard every 60 seconds.

Device Information

Further device information can be displayed by clicking on the device name. These are divided into different sections. By clicking on the Basic Information, Antivirus or Operating System tabs you will get the corresponding information. The version information is compared with the data from the update servers and indicates which modules are on which update status.

In the viruses Quarantine area, current threats are displayed. Threats with which an action has been performed (e.g. Delete and Save) will be displayed at viruses History.

In the Exclusions tab, files, folders or processes can be excluded from the scan.

Versions

The Versions section displays the installed and the latest versions of various components of Antivirus Pro:

Product
Updater
Scan Engine
Virus database

If the installed version does not match the latest version, an update should be carried out on the client. If necessary, a problem in the update process can be detected here.

Basic Information

The basic informations display important informations about the device and settings for notifications.

Caption

Description

Custom designation

The name that appears in the basic information can be assigned here.

Device ID

1234abcd-12ab-12ab-12ab-123456abcdef

Hostname

As stored in the operating system of the host

IP address

IP address in the local network of the host

Domain

If applicable, display of the domain in which the device is a member

Client Password

Shows whether the client is protected with a password against modification / uninstallation.

Last communication

Date and time of communication between client and portal

Installed at

Date and time of installation

Customer

Linked to the associated customer administration in the reseller portal

Groups

Links to the corresponding group in the group management in the AV portal and displays all devices belonging to this group.
Also shows the ↳ configuration profile associated with this group, which is linked to edit with

Action

Icon	Description
	Updates the device
	Displays the action log for this device. Displays the corresponding license Actions are listed in plain text. Status: launched successfully failed An error occurred during communication between the portal and the client. Start date (with time) End date (if already completed), with time Action: Shows details, if any
	Moves the device to another group
	Transfers the current configuration to the client
	Activates the Debug Mode The following settings are transferred to the client for this purpose: Loglevel: Debug Cloudloglevel: Messages Log system monitoring in the main report Enable reports for scans Log all data during scanning Overwrite reports
	Deactivates the device
	Deletes the device from the portal. Only possible if the device was previously deactivated. To reintegrate a deleted device into the portal, the client on the device must first be uninstalled and then reinstalled.
	Starts a client update
	Retrieves version information

Antivirus

The tab Antivirus contains the information about the Securepoint Antivirus Client.

The information whether the license is active, the client is currently running or a threat has been found is highlighted in color.

Displayed information:
Caption	Status	Description	Anti virus of a device
License active		Activated, with valid and active license
Threats	7	Number of reported threats notempty The line is highlighted in red if threats are found.
Real-time scan		Checkbox activated, if function activated in client notempty The line is highlighted in yellow if the function is disabled in the client.
Real-time PUA scan		Checkbox activated, if function activated in client notempty The line is highlighted in yellow if the function is disabled in the client.

Operating System

The operating system information contains information about the operating system on which the Securepoint Antivirus Pro Client is installed.

Caption	Description	Operating System
Operating System	Name of the operating system
Architecture	32- or 64-bit
Type	Workstation, Exchange-Server, Domain-Controller
Versions	for example 10.0
Service Pack Version	Version of the Installed Service Pack
Buildnumber	for example 19044

Settings

Caption	Description
Custom designation	The name that appears in the basic information can be assigned here.
Save	Saves the settings

Quarantine

Shows various information about found viruses.
The listing can be sorted by column headings.

With the button various actions can be triggered on the host for those entries marked with .

Caption

Value

Description

Designation

EICAR-Test-File

Name of the file by the Ikarus engine. Please note: The names of viruses and PUAs can differ between different antivirus programs.

File path / subject

C:\...

Local file path on the device with AV Client

user

File size

68 B

Size of the infected file

Date found

14.04.2020 12:26:19

Status

exists

Access to the object is blocked. No actions have been performed so far

ignored

Object was found, but the access was temporarily (until the next restart of the Antivirus Pro service) released again.

deleted

The object was deleted.

copy exists

A backup copy has been made and access to it has been blocked. The original object was deleted.

file is missing

The file was removed on the host system (without executing it).

Suggestions

Suggested action

Actions

Displays the details of the scan profile and whether the individual settings are synchronized between the portal and the client.

Performs one of the following actions

Delete

Deletes the object definitely from the system.

Backup and delete

Files: Creates a backup copy, blocks access to it and deletes the original object. This allows the file to be restored to its original location if necessary.

Ignore

Temporarily releases the selected files (until the next restart of the Antivirus Pro service)

Unignore

Cancels the previously selected share of a file already before a reboot.

Restore

Restores the file to its original location. The status changes to exists}

Send to lab

The suspicious file is sent to the analysis laboratory. An email address for feedback can be provided upon request. The status does not change.

Remove from List

Removes entries from the quarantine list. These entries are then only in the

History

{{{2}}}

without the possibility of action.

Purge system

Is like "Backup and Delete": It creates a backup copy of the file, and then deletes the original. Additional removes virus entries from the registry. The process can take much longer.

Run suggestions

Carry out the recommendation.

Especially advantageous in case of several marked threats via the button on the left at the beginning of the table!

Exclusions

Caption	Description	Exclusions
Type	Kind of exclusion. Defined in the configuration profile or directly in the client: File & Folder Exclusion Process exclusion
File & folder path	c:\
Process name
Status	Client and profile in sync Only exist on client
Action	Adds exclusions from the device to the profile. Once defined exclusions can be transferred to all devices that are assigned to the same profile.

client configuration

The current settings on the client are displayed here.

synchronous	The settings in the machine and in the profile are identical.
asynchronous	The settings in the device and in the profile are not identical.

System protection
Caption	Default	Description
Monitoring the system		Can be disabled in the Guard section.
PUA and PUP detection		Can be disabled in the Guard section.
System monitoring after reboot		Can be deactivated in the Tools menu → Settings / tab Extras .
Use default settings		Can be deactivated in the Tools menu → Settings / tab Exclusions .
Maximum file size (In MB)	-	Size in MB up to which files are scanned.
Participate in signature quality assurance		Can be deactivated in the Tools menu → Settings / tab Extras .

Logging
Caption	Default	Description
Log system supervision in the main log		Can be activated in the Tools menu → Settings / tab Logging .
Record logs for scans		Can be activated in the Tools menu → Settings / tab Logging .
Record all data when scanning		Can be activated in the Tools menu → Settings / tab Logging .
Overwrite logs		Can be activated in the Tools menu → Settings / tab Logging .

Extras
Caption	Default	Description
Use Proxy-Server		Can be activated in the Tools menu → Settings / tab Update .
Use System Proxy		Can be activated in the Tools menu → Settings / tab Update .
Proxyserver Address	-	Can be activated in the Tools menu → Settings / tab Update .
Proxyserver port	-	Can be activated in the Tools menu → Settings / tab Update .
Proxyserver login		Can be activated in the Tools menu → Settings / tab Update .
Password protection		Can be activated in the Tools menu → Settings / tab Extras at Password protection.

Scan profile

Caption	Value	Description	Scan Profiles tab
Scan Status	Finished	The scan status is self-explanatory
	Cancelled
	Not running
Profile status	Synchronous	The settings between client and portal are identical.
	Settings asynchronous	The settings between client and portal are not identical. Transfer configuration to the client in the Basic Information tab under Actions using the button.
	Only available on client	This scan profile is not stored in the portal. With the button (see below), the scan profile can be copied from the device and saved in the portal.
Actions		Displays the details of the scan profile and whether the individual settings are synchronized between the portal and the client.
Actions		Option to Start Scan"

Comments and Muting

Caption	Value	Description
Annotation text		Annotation about the device must be filled A comment must also be added when muting is deactivated
Muting		Enables or disables muting. Requires a comment to be entered
Muted until	05.10.2023	By clicking in the input field, you can set a time until which the mute function should remain active. In calendar pop-up a month and a day can be selected.
Affected field	Any notification for this device Notifications about outdate status Notifications about new threats Notifications about insufficient security status	Selection of the notification type.
Save		Saves the settings