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Device status, significance and recommendations for action for the Securepoint Antivirus Pro portal


Last adaptation to the version: 3.3 (Portal 06.2021)


New:

  • New status message for oobe




Status Classification
OK
Warning
Critical
Note
Inactive

Listing of the device statuses Display with

  • Note texts
  • Filter to display devices with this status
  • Detailed information
  • Recommendations for action


Category Status Information text Filter Info Recommendation for action
Device status 10 The device is up-to-date - - -
20 The device has not answered for x days unknown The device is either no longer available or no connection to the backend can be established. Check the device.
30 x threats found threatened Threats were found on the device. Check your device and threats.
20 Version x is not current obsolete The device has a connection to the backend, but not the latest version. Check your device and updates.

20
The client does not have a sufficient security status - The system protection and/or updates are not enabled Check the machine and client settings.
40 The client was deactivated on date deactivated The device has been deactivated via the AV portal. The licence has been removed from the unit. -
20 The operating system is no longer supported by Microsoft, updates may no longer be available EOL The operating system is no longer supported by Microsoft, updates may no longer be available Upgrade or change the operating system.
Device statusX 15
Setting status 10 The settings were applied on date - - -
20 The settings of the device do not match the settings of the configuration profile Settings incomplete The machine does not have the settings from the configuration profile. Check the device and transmit the configuration.
30 The group assigned to the device has no configuration profile Configuration profile missing The group assigned to the device has no configuration profile Assign the configuration profile to the group.
40 The machine does not support remote settings, the client is out of date - The device has a client version < 30.x and cannot connect to the backend Check your device and updates.
Setting statusX 25
Other 50 The host name is used by multiple clients within one license. Review The host name of the machine is in multiple use. Check the device and host name.
50 The notifications have been muted. muted All notifications for the device have been muted. -
50 The notifications were partially muted. partly muted Notifications for the device were partially muted. -
OtherX 35
45