No entry under Network Network configuration Area Network interfacesIP adresses
No signal on physical interface
Check cable connection to modem:
Correct interface used?
Loose contact?
Log Service:pppd Timeout waiting for PADO packets pppd Unable to complete PPPoE Discovery
Missing PPPoE Active Discovery (PAD) packages
Missing PPPoE Active Discovery (PAD) packages
With "PADO" and "PADS" messages (see Information on PPPoE) the feedback from the Internet provider is missing. Either the "PADI" or "PADR" packets do not reach the provider, or the provider does not send packets back.
Solutions to this are usually:
Wait a little
Restart the modem
Update the interface with the CLI command system update interface, or restart the Securepoint UTM
If a router is used that has been set to a modem state, its configuration should be checked
Check whether the connection requires a VLAN ID. The connection must then be set up as VDSL. The modem may add a VLAN tag by itself.
If no errors can be detected, the provider should be contacted.
Authentication
Log Service: pppd PAP authentication failed
Authentication
Incorrect login data
Here, the settings should be compared with the provider's login data
In particular, attention should also be paid to upper and lower case
DSL modem or line
Log Service:pppd No response to 3 echo-requests Serial link appears to be disconnected Connect time 1.7 minutes Sent 789644 bytes, received 15063162 bytes
DSL modem or line
The modem is not designed for the DSL speed
The provider provides a DSL speed that is not reached
Disable Link Control Protocol (LCP) on the corresponding PPPoE interface of the firewall (wan x)
Have the line measured by the provider
Exchange of the modem
Connection termination
Connection termination
Missing LCP
In case of a 24h disconnect on the part of the provider, the connection is not re-established
Missing LCP
Enable Link Control Protocol (LCP) on the corresponding PPPoE interface of the firewall (wan x)
Successful connection
Successful connection
Log Service:pppd PPP session is 942 Using interface wan0 Connect: wan0 <--> LAN1 PAP authentication succeeded peer from calling number 00:XX:XX:XX:XX:XX authorized local IP address 203.0.113.113
