Login for end customers

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Set up login for end customers

Last adaptation to the version: 2.1 (01.2025)

New:

• Begrüßungs E-Mail in der Schritt-für-Schritt-Anleitung wurde aktualisiert

Show previous changes (04.2024)

• Two-factor authentication for a password reset is optional
• Note on two-factor authentication
• Additional 2FA input dialog when logging in with a Securepoint Unified Security account
• Password forgotten? function in the login window

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This article refers to a Resellerpreview

 

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Note on Two-Factor Authentication

An information dialog with instructions on how to activate two-factor authentication. notempty

As of version 1.24, USP administrators are required to use two-factor authentication as an additional security measure. You should activate two-factor authentication in your user account before the release of version 1.24, otherwise the login to USP will be blocked until two-factor authentication is activated. From version 1.24, activation is also possible via the login screen.
Two-factor authentication must be activated by then.

Activation of two-factor authentication

The activation of two-factor authentication depends on the type of user account:

• If the user account is linked to the reseller portal and the RSP label is visible on the user account, two-factor authentication is activated via the Resellerportal
  • The wiki article Reseller Portal User Management describes the activation process of the two-factor authentication TOTP
• If the user account only exists in the portal, it is activated via User options reset password
• A redirection to the necessary 2FA activation takes place via the button  Enable 2FA in the information dialog

Show step-by-step instructions for 2FA activation for portal users

Fig.1

• The user receives the following e-mail
• Click on the link here

Fig.2

• Enter a new password
• Confirm the password with the Submit button

Fig.3

• Enter the displayed TOTP code in an authenticator app or scan the displayed QR code with an authenticator app
• The two-factor authentication activation process for the user is now completed
• If two-factor authentication has already been set up, the corresponding QR code and the TOTP code will be displayed again. This window can be closed.

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Login to the portal

Only a few steps are necessary for end customers to log into the portal:

• Assign the × admin role to an user in the customer's tenant.
  The permissions will then be assigned automatically.
  If necessary, create a new user as described in User Management.
• Call up the login page for the Securepoint Mobile Security Portal.
• Selection of the option Login with Securepoint Unified Security account
• Login with

Tenant Domain	can be found as part of the URL behind the word tenant. https://portal.securepoint.cloud/…-tenant-123456.sms-… → 123456.sms
Username
Password
Password forgotten?	This link opens a dialog that allows you to reset the password. A password reset email will be sent to the user.

The registration now takes place exclusively in the tenant of the assigned customer.
No information about other customers of the reseller can be viewed.

Two-factor authentication

Dialog for entering the TOTP

After successfully entering the login data, an input dialog for the TOTP of the two-factor authentication appears.
Once the TOTP has been entered correctly, the login to the portal takes place automatically.