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Operation and configuration scope of the devices in the Mobile Security Portal

Last adaptation to the version: 2.1 (01.2025)

New:
  • Entfernung der Anzeige Speicherkapazität in den Details der Android-Gerätekachel
  • Neue Warnung, wenn die Lizenzen nicht für alle Geräte (inkl. abgemeldete) reichen
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This article refers to a Resellerpreview
Access: portal.securepoint.cloud  Mobile Security iOS/iPadOS Devices  oder   Mobile Security Android Devices

Technical requirements

For proper operation, compatibility must be ensured.

Introduction

This wiki article explains how to create and manage devices in the Mobile Security Portal.
Devices are basically divided according to the operating system:   iOS or   Android

Overview of device management

General Options

Filter displayed devices
Name It can be filtered according to the following special criteria: MS 2.0 iOS Geräte verwalten-en.png
Device managment
ID Internal ID
Serial number Serial number
Profile Assigned profile
Contact Time since last contact
Ascending/Descending Displays the search results alphabetically ascending/descending
Search Filters the display
  Send invite
Send invite
Sendet eine Einladungs-E-Mail an einen oder mehrere Empfänger für das Enrollment deren iOS-, bzw. Android-Geräte.
Weitere Informationen hierzu sind in den Wikiartikeln iOS-Enrollment Einladungs-E-Mail und Android-Enrollment Einladungs-E-Mail zu finden.
  Enroll new device

See article: Enrollment Android or Enrollment iOS
You have reached the device limit

In order to add additional devices, additional licenses must be purchased
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Ihre Lizenzen reichen nicht aus,

um alle ausgeloggten Geräte zu lizensieren.

Bitte erweitern Sie Ihre Lizenzen bei Bedarf.

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New as of: 2.1
 		In order to add additional devices, additional licenses must be purchased
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New as of: 2.0
  CSV herunterladen

Startet den Download einer csv-Datei der iOS- bzw. Android-Geräte im Tenant
  OS update

Triggers a two-step update process. Depending on the current status, the download or the installation of the update is triggered
Show details

(see below) (only if already configured)
List view / Grid view
/

Switch between list and grid view.
Refresh

Refresh the display

Action for selected items

If one or more devices are selected, this selection area is displayed.
To select devices, click on the icon of the device type.
The following actions are then available for selection
Delete Removes the device from the portal. MS 1.18 iOS Geräte Auswahl-en.png
Updates notempty
New as of 1.18
 (only iOS)		 The button Ok opens the dialog Confirm Update. There the update type is selected:

Default: Download or install the update, depending on the current state Download only: Download the software update without installing it. Install asap: In iOS and tvOS, install a previously downloaded software update. By  Confirm the selected update type will be applied to all selected devices.

MS 1.18 iOS Geräte Update-en.png
The dialog window for selecting the update type

Device Options

The button at the top right of each device tile provides the following options depending on the status of the device:
  Show details (see below) (only if already configured)

  MDM-Profil erneuern (nur iOS) Das MDM-Profil wird erneuert
  Download MDM profile (iOS only) The MDM profile to which this device is assigned can be downloaded. If the profile on the device has been deleted, it can be manually transferred to the device and reinstalled there.
 Assign DEP profl (iOS only) Assigns a DEP Profile to the unit after the next factory reset.
This defines the installation steps, the type of unit management and the user management (multi-user) in the initialisation process).
 Remove DEP-Profl (iOS only) Removes a DEP profile from the device. The next time the factory reset is performed, the user is shown all the iOS installation steps.
  Delete Removes the device from the portal.
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Caution: If an iOS device is removed from the portal while it is in Lost mode, it can only be unlocked with proof of purchase directly from Apple!
Details displayed in the device tile
Device Type
Android iOS unbekannt (nur bei nicht konfigurierten Geräten)
Geräte-Alias: Editieren mit Frei-konfigurierbar (a0a0 interne ID)
Einbindungsmodus:
 supervised 
 Unbetreut 		 The type of setup is defined in the Enrollment Process and determines which differences in configuration are possible.
 Lost  See below: Operations
 New  The device was added within the last 24 hours.
ausgeloggt
  • Die Anbindung an das MDM wurde beendet
    •  iOS: Das MDM-Profil wurde auf dem Gerät in den Einstellungen entfernt
      Android: Die Geräteverwaltung wurde auf dem Gerät in den Einstellungen entfernt
     Terms not accepted 
    		The license terms and conditions have not yet been accepted. Clicking on the device tile opens a window in which the terms and conditions can be accepted.
     Unconfigured 
    		The device has not yet been configured
     Update available  (only iOS)
    		A firmware update is available for the device
    Caption Description
      model e.g: Apple - iPad (10th generation) - iOS 18.1
      Serial number 123456abcdef
      IMEI 123456789012345
      Phone Telephone number: N/A
      Ownership COPE (Corperate owned, Personal enabled) or BYOD
      Betriebsart Nicht konfiguriert, Profile Owner (COPE), oder Device Owner (COBO)
      Store-Account active / inactive. Shows whether a login was detected in the Apple App Store or Google Play Store.
      Users User With you can select a user created in the user administration.
    notempty
    New as of: 1.25
     If it is a BYOD device, the registered user can no longer be changed.
      Device profile
    Device profile assigned to this device
    Pending The device profile could not yet be applied.
    Partially installed Not all settings of the profile could be applied. If necessary, check whether VPP licences are available for all apps.
     DEP Profiles iOS only: DEP Profiles assigned to the device
      tags Associated tags
      Contact xy hours / days / months ago. With the device can be pingled.
     Licence
    		Displays the license type used with the internal ID. Clicking on this label opens the details page for this license in list-general Licenses .

    Device Details

    Overview
      Overview
    Caption Value
    Device status  (iOS only)
      Battery Level N/A Display only after a manual update
      Storage Capacity N/A

    Device Summary
     Registered on Date and time of registration in the portal
      Device ID 1234abcd-5678-abcd-efab-123
      Device Type ANDROID / iOS
      model Phone69
      Manufacturer Manufacturer
      IMEI 123456789012345
      OS Android (7.1.2). A button is displayed when an update of the operating system is available. The update can be performed via this button.
      Serial number 1a1a1a1a1a1a

    Network Summary
      ICCID 1234 5678 9012 3456 7890
      Network Operator e.g.: Telekom.de
      Bluetooth-MAC 0a:0a:0a:0a:0a:0a
      WIFI MAC 0b:0b:0b:0b:0b:0b
      Roaming Enabled No
      Data Roaming No
      Device Locator Enabled Yes
      Network tethered Yes

    Inventory
      Buyed on N/A
      Warranty ends on N/A
      External inventory link N/A

    Sim slot 0 Primary
      IMEI 123456789012345
      Phone +491500000000
      Carrier info N/A

    Apple DEP
     Profile DEP profile used
     Profile status Display whether the profile is already in use
     Profile assignment time Date and time when the profile was transmitted to the device

    Sim slot 1
      IMEI 123456789012345
      Phone +491500000000
      Carrier info N/A

      Inventory

    The Inventory Management has been given its own menu item.

    Operations
      Operations  

    available for Device Operations Description

    notempty
    New as of 1.31
    		   Enable Lost Mode
    When the 'Lost Mode' is activated, a customizable message is sent to the device.
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    Diese Schaltfläche ist anklickbar ab Android Version 11 bei COBO und Android Version 13 bei COPE.

    Bei Aktivierung des 'Lost-Modus' wird eine frei definierbare Nachricht unter Angabe des Unternehmens, der Adresse, einer E-Mail-Adresse und einer Telefonnummer an das Gerät gesendet.
    The device is locked. Unlocking only possible via the portal.
    There are also two additional buttons:
      Localize notempty
    Only available if the device is logged in as COPE.
    Only available if the device is logged in as »Supervised«.
    • The device is located via GPS and displayed on a map.
    • A message 'Your device has been located' appears on the device.

      Klingelton starten
    • A ringtone is played on the device.

    tv not available with tvOS
      Lock
    		Locks the device. Unlocking is possible using the authentication methods stored in the device (PIN, password, etc.).
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    New as of 1.18
     (only iOS): A dialog window opens in which a message can be transferred. This message is displayed on the device.


    tv not available with tvOS

      Reboot Performs a reboot of the device
      Shutdown Shut down the device
    tv not available with tvOS
      Clear password notempty
    Only available if the device is logged in as COPE.
    Removes the password to unlock the device.
    tv not available with tvOS
     Reset password
    notempty
    Only available if the device is logged in as COPE.
     Requires the entry of a new password with additional settings:
    New password     New password, for the screen lock
    Require entry Don't allow other admins to change the password again until the user has entered it.
    No credentials Don't ask for user credentials on device boot.
    Lock device Lock the device after password reset.
      Wipe Data notempty
    Only available if the device is logged in as COPE.
    Resets the device and restores the delivery configuration.

    To perform a factory reset for Android devices, the device tile must be deleted.
     Deactivate device All apps are deactivated. Exception:
    • Phone app
    • Settings
    • Play Store
      • Show settings
      • Applications updated
      • No new installations / uninstallations
      • No opening of applications
      Hand over property notempty
    Only available if the device is logged in as COPE.

    • All apps and data within the work profile will be deleted
    • The work profile on these devices will be removed
    • The apps and data in the personally used area remain unchanged
     Update from iOS x to y An operating system update is available and can be applied
    tv not available with tvOS
      Locate notempty
    Only available on fully managed devices (COBO / COSU)

    Only available if the Activate locating function button has been enabled in the assigned profile under Locating.
  • Permissions must have been granted on the device for this.
    Further notes in the wiki on locating under Android.
    • Applications
      Applications
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    This tab is only available if the device is logged in as COPE.
    A list of all installed applications.
    The first time it is displayed it may take several minutes.
    Caption Description MS 2.0.0 Geräte Anwendungen-en.png
    Applications on the device
    Search Filters the entries
    Name Display name on the mobile device. '(sortable)
    Version Version number '(sortable)
    Package Package name '(sortable)
    Status Status der Anwendung (sortierbar)
      Send uninstall request
  • (iOS only) Unanaged devices: Prompts the device user to uninstall the app.
  • (iOS only) Managed devices: Uninstalls the app.
    •  Keyed app states Öffnet ein Dialogfenster, welches die Konfiguration der Anwendung anzeigt
     CSV herunterladen
  • (iOS only) Creates a comma-separated text file with the installed apps, the respective version number, the package name and the installation type Managed if the app was installed as such.
    • Profiles
      Profiles   iOS only
    The refresh button retrieves the profile status from the unit again. MSP v1.5.7 Geräte Profile-en.png
    Profile
    select a file By clicking on this text, a profile or profile part that was created, for example, in the Apple Configurator 2 in the format .mobileconfig can be additionally imported to the device.
    Search Filters the entries
    Caption Description
    Profile ID of the overall profile
    Part Display of the assigned profile
    User Profiles can be assigned to the device or to a specific user.
    Actions  Send uninstall request
    Operations log
      Operations log   iOS only
    Caption Description MS 2.0.0 Geräte Protokoll-en.png
    Operations log
    Search Filters the entries
    Date (sortable)
    Type Status Type: Status, App Uninstall Request, App_List, Profile_List, Install Restriction Profile, Install Security Profile, Lock
    Direction <- Transfer from device to server
    -> Transfer from server to device
    Status Status messages:
    Received
    Acknowledged
    Sent
     Pending
    Revoked
    Error
    Info Information on error messages
    Actions Possible actions: {spc
    Policy
    Policy Android only
    Caption Value Description
    Devices profile previously created profile Allows direct modification of the assigned profile.
    Non compliance details
    Non compliance details Android only
    Information on why policies were not adhered to.
    If a profile cannot be fully implemented, the exact point at which implementation was not (yet) possible is shown here, e.g.: APP_NOT_INSTALLED / IN_PROGRESS


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