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Troubleshooting PPPoE connections
Last adaption: 12.2
New:
- Other possible solutions for missing PADO packages
- Connection failures due to missing LCP
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This article refers to a Resellerpreview
Status LAN X | Status wan x | Log message | Cause | Solution |
---|---|---|---|---|
No connection establishedNo connection established | ||||
No entry under Network interfaces IP adresses | TabNo signal on physical interface | Check cable connection to modem:
| ||
Service: pppd Timeout waiting for PADO packets pppd Unable to complete PPPoE Discovery |
Missing PPPoE Active Discovery (PAD) packagesMissing PPPoE Active Discovery (PAD) packages With "PADO" and "PADS" messages (see Information on PPPoE) the feedback from the Internet provider is missing. Either the "PADI" or "PADR" packets do not reach the provider, or the provider does not send packets back. |
Solutions to this are usually:
| ||
AuthenticationService:pppd PAP authentication failed |
Authentication Incorrect login data |
| ||
DSL modem or lineService: pppd |
DSL modem or line
|
| ||
Connection terminationConnection termination | ||||
Missing LCP |
In case of a 24h disconnect on the part of the provider, the connection is not re-established | Missing LCP |
| |
Successful connection | ||||
Successful connectionService: pppd |
Successful connection |