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FAQs for users

New with Securepoint: 09.2025

notempty
This article refers to a Beta version


General

  • What is Awareness Next?

    What is Awareness Next?
    • Answer

    Awareness Next is a comprehensive IT security training.
    This IT security training is offered to you by your employer and provided by Securepoint GmbH.

    The aim of this simulation is to learn from concrete examples how phishing mails work and how they can be recognized.

    Your employer has the option to conduct personalized or anonymized phishing simulations and e-learning courses, including corresponding evaluations. The following personal data will be collected from you: gender, last name, first name, email address, click behavior, and, if applicable, input data entries. Participation in the e-learning, including quiz completions, will also be recorded, but the error rate will not be tracked.

  • Which elements does the IT security training Awareness Next include?

    Which elements does the IT security training Awareness Next include?
    • Answer

    The IT security training includes
    • an extensive awareness platform for learning the most important rules and tips for the safe handling of computers, smartphones, data, etc.
      For example, topics such as password use, malware or data misuse are covered.
    • Simulated phishing emails sent at irregular intervals.

  • What can be found on the e-learning platform?

    What can be found on the e-learning platform?
    • Answer

    • interactive learning modules
    • short videos and examples from everyday working life
    • quizzes
  • Es werden pro Modul bis zu drei verschiedene Videoarten für verschiedene Lerntypen angeboten.
    Man braucht jedoch pro Lernmodul nur ein Lernvideo durchzuführen.
    Dann kann man bereits das Zertifikat für das jeweilige Lernmodul (-thema) erhalten.
    Man kann auch alle angebotenen Videos durcharbeiten und sie so oft wiederholen, wie man möchte. Das taucht nicht in der Auswertung auf.

  • What are phishing emails?

    What are phishing emails?
    • Answer

    Phishing emails are messages that look deceptively real and attempt to trick the user into revealing credentials, passwords, or other confidential information.
    The phishing emails in the awareness training are 100% harmless.
    No content or login data is ever transmitted.

  • Which of my data will be processed?

    Which of my data will be processed?
    • Answer

    In coordination with your employer and your company's data protection officer(s), we will receive from your company:
    • email address
    • correct title (Mr./Mrs.)
    • first name and last name
    • the language used

    Phishing-Simulation

  • What does the phishing simulation do?

    What does the phishing simulation do?
    • Answer

    In the phishing simulation, emails are sent inviting users to respond to the email. Thereby different goals are pursued:
    • A seemingly innocuous reply signals to the sender that this address exists and that the recipient may be an easy target
    • It is requested to transmit confidential information
    • It is requested to click on a link that leads to a fake website, on which again e.g. access data are tapped

  • What information will my employer receive?

    What information will my employer receive?
    • Answer

    The employer receives an aggregated evaluation of the handling of the emails.
    Both personalized and anonymous evaluation of the learning modules is possible.
    This depends on how the phishing campaign is configured.
  • I replied to one of the phishing emails by mail. Will my replies be forwarded to Securepoint?
    • Answer

    No. Our systems do not track or evaluate whether you reply to an email.
  • What happens if I accidentally disclose my password data on a Securepoint phishing site?
    • Answer

    Nothing.
    This data is of course not stored by us.
    It is only registered by our server that data was entered.
    In the context of the evaluation of the phishing simulation, your employer receives information from us on how many such input masks something was entered. Depending on the settings, it is possible to track which employees have entered data.

    In general, it is recommended to change your password immediately if you suspect that an input mask might have been manipulated. However, you are completely safe on our simulated phishing websites with input masks. Saving and forewarding of passwords is technically impossible. So you don't need to worry about your password falling into the wrong hands through our phishing simulation.

    E-learning platform

  • What is the e-learning platform for?

    What is the e-learning platform for?
    • Answer

    Using interactive learning modules, short videos, examples from everyday work and short quizzes, you will learn the most important rules and tips for the safe use of computers, smartphones and data. Topics such as
    • password use
    • malware
    • data misuse
    • Artificial Intelligence (AI)
    • Compliance and
    • Attacks outside the workplace


    are covered.
    At the end of each learning module, you will complete a short quiz, each consisting of several questions.
    As a registered user on our e-learning platform, you can have your personal certificates issued. This allows you to record that you have completed the learning modules and passed the knowledge quizzes.

  • How can I participate in the awareness training?

    How can I participate in the awareness training?
    • Answer

    You will receive an invitation email with the subject "Invitation to Cybersecurity Training". The sender is no-reply@awareness.securepoint.de

  • I didn't received an activation email

    I didn't received an activation email
    • Answer

    Please first check if the email ended up in your spam folder.

    If not, you can visit the Awareness-Next portal homepage https://awareness.securepoint.de/index.php/login under Training to:

    • Reset your password, or
    • Generate a login link (without a password)
    In both cases, you will need to provide your email address. We will send a message to this address, allowing you to gain immediate access to Awareness Next.

  • I can't find my invitation to the cybersecurity training

    I can't find my invitation to the cybersecurity training
    • Answer

    If you cannot find your invitation to the cybersecurity training, please first check if the email ended up in your spam folder.

    If it is not there, you can visit the Awareness-Next portal homepage https://awareness.securepoint.de/index.php/login under Training to either:

    • Reset your password or
    • Generate a login link (without a password).
    In both cases, you will need to provide your email address.

  • I cannot download the certificate

    I cannot download the certificate
    • Answer

    You can download a certificate for each mandatory module. To do so, you need to watch the training video and successfully complete the quiz(zes).

    If an error occurs during the download, please follow these steps:

    1. Please log out of the Securepoint learning platform. To do this, click the menu button in the top right corner and then select Logout.
    2. Please empty the cache of your browser
    3. Please log in again to the Securepoint learning platform in the Training section: https://awareness.securepoint.de/index.php/login

    If you still receive an error message after this, contact your IT department or IT service provider. They can contact us if necessary.

    • Chrome:
    1. Click on the three-dot menu in the upper right corner
    2. Click on "Delete browsing data"
    3. Select the desired time period at the top. To delete everything, select "All time"
    4. Click the boxes next to "Cookies and other site data" and next to "Cached images and files"
    5. Click on "Delete data"
    6. Close the settings. All the changes you have made will be saved automatically
    • Firefox:
    1. Click on the menu button and select "Settings"
    2. Select the "Privacy & Security" section
    3. Go to the "Cookies and Site Data" section here and click on the "Clear Data..." button. The "Clear browsing data and cookies" dialog opens
    • Select the desired time period at the top. To delete everything, select "Everything"
    1. Remove the check mark next to "Cookies and site data"
    2. Place a check mark next to "Temporary cached files and pages" and click on the "Clear" button
    3. Close the settings. All the changes you have made will be saved automatically
    • Microsoft Edge:
    1. Click the three-dot menu (⋯) (...) „Settings and more“ in the top-right corner
    2. Click „Delete browsing data“
    3. Select the data types „Cookies and other site data“ and „Cached images and files“
    4. Click „Clear now“
    1. Select Delete
    • Safari:
    1. Select „Settings...“ (or „Preferences...“)
    2. Go to the „Advanced“ tab
    3. Check the box for „Show Develop menu in menu bar“ (if not already enabled)
    4. Close the settings window
    5. Click „Develop“ in the menu bar, then select „Empty Caches“


  • I receive an error message when logging in

    I receive an error message when logging in
    • Answer

    • Chrome:
    1. Click on the three-dot menu in the upper right corner
    2. Click on "Delete browsing data"
    3. Select the desired time period at the top. To delete everything, select "All time"
    4. Click the boxes next to "Cookies and other site data" and next to "Cached images and files"
    5. Click on "Delete data"
    6. Close the settings. All the changes you have made will be saved automatically
    • Firefox:
    1. Click on the menu button and select "Settings"
    2. Select the "Privacy & Security" section
    3. Go to the "Cookies and Site Data" section here and click on the "Clear Data..." button. The "Clear browsing data and cookies" dialog opens
    • Select the desired time period at the top. To delete everything, select "Everything"
    1. Remove the check mark next to "Cookies and site data"
    2. Place a check mark next to "Temporary cached files and pages" and click on the "Clear" button
    3. Close the settings. All the changes you have made will be saved automatically
    • Microsoft Edge:
    1. Click the three-dot menu (⋯) (...) „Settings and more“ in the top-right corner
    2. Click „Delete browsing data“
    3. Select the data types „Cookies and other site data“ and „Cached images and files“
    4. Click „Clear now“
    1. Select Delete
    • Safari:
    1. Select „Settings...“ (or „Preferences...“)
    2. Go to the „Advanced“ tab
    3. Check the box for „Show Develop menu in menu bar“ (if not already enabled)
    4. Close the settings window
    5. Click „Develop“ in the menu bar, then select „Empty Caches“















     

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