Troubleshooting for known problems
notemptyThis article refers to a Beta version
-
| notempty Status: Open |
Product: | Unified Backup |
| Component: | Backup Agent Windows | |
| Status: | confirmed | |
| Affected Version: | 9.10 | |
| Fix Version: | - | |
| Date: | 28.06.2022 | |
| Last update | - |
Description
In rare cases, image-based backups jobs may cause a malfunction (blue screen).
Workaround
This can be remedied by deactivating the CBT driver (Changed Block Tracking):
- Stopping the services of the Securepoint Unified Backup Agent:
- Start the Services app: services.msc
- Stop services: Context menu: Stop at:
Securepoint Unified Backup BUAgent Securepoint Unified Backup-Agent
- Open the file in which the backup job is saved
Usually under C:\Program Files\Securepoint Unified Backup\Agent\NamedesBackupJobs.vvc - Add a line to deactivate the CBT: EnableCBT = False
| Existing entry | Add to | |
|---|---|---|
VolumeImageBackup {
SQLServer_Awareness = False
}
|
→ | VolumeImageBackup {
SQLServer_Awareness = False
EnableCBT = False
}
|
- Saving the file
- Starting the services:
- Start the Services app: services.msc
- Start services: Start context menu at: Securepoint Unified Backup BUAgent Securepoint Unified Backup-Agent