Ticket Dashboard

Dashboard in the Securepoint ticket system

Last adaption: 03.2026

New:

The sales team view and ticket overview have been updated

notemptyThis article refers to a Beta version

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Introduction

The ticket system dashboard provides quick access to all necessary information for fast communication.

Sales team

Information about the sales team Display contact information for your own sales team. The option for a opens a dialog box where you can enter a phone number (pre-filled) and a message.

Appointments

With one click, you can display Show or hide Hide previously agreed meeting dates. Appointments can be added during processing after creating a ticket, but they still need to be confirmed by Securepoint Support. (See: Processing Tickets / Appointments) The view can be customized:
Customize overview content:	Show weekends Show only my appointments Show only my appointments	The various checkboxes can be used to select and deselect the respective options	Monthly overview of appointments
Adjust overview period:	Month Week Tag Timeline	Adjust the overview period

Tickets

Column	Value	Description
Overview of all tickets. A new ticket can be created using the Create ticket button. More detailed information can be found here. The two tabs can be used to display only open or only closed tickets. Additional filter options are available using the other buttons:
Input field or button		Description	Ticket overview in the dashboard
Keyword Search		Search bar to search tickets by keywords
Delete search		Resets the search
Filter by tags		Filter tickets by tags selected tags
Filter by account		Filter tickets by selected reseller or customer
Reset filter		Reset all filter settings
/ /		By clicking on the column header, the values can be sorted in ascending order (smallest or oldest value first) or descending (largest or newest value first).
The table displays the following information
Title		Ticket number and title or subject of the tickets. Clicking on the entry opens the ticket details.
Tags		Tags assigned to the ticket
Company	TTT-Point AG	Company or reseller to which the ticket relates
Status	Open	Status of the ticket
Created	February 3, 2026	Time of ticket creation
Last Action	5 days 21 hours	Time elapsed since the last action on this ticket
Actions	Edit	Edit ticket
	Call