Procedure and FAQ for discontinuing the product Unified Mail Archive (UMA)
New article: 06.2024
This article refers to a Beta version
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Information on the end of the UMA
Due to strategic realignments, we have decided to discontinue our Securepoint Unified Mail Archive (UMA) solution on 30 June 2027.
This decision enables us to focus more strongly on the further development and improvement of our core products in the area of unified security, in particular UTM solutions.
What does that mean?
From 30 June 2027, Securepoint will
- no updates
- no security patches and
- no technical support
Users of the UMA will be able to continue to use the full support and all functionalities as usual until the end date. After that, support will be discontinued and there will be no further updates or maintenance work.
Alternatives and contact:
To continue to benefit from a secure and reliable email archiving solution after 30 June 2027, we recommend migrating to one of the following options from our strategic partner Reddoxx:
- REDDOXX Cloud Solution
- REDDOXX on premise solution
We have compiled the FAQ below for further information.
For advice and support with the migration, please contact our sales department or Reddoxx directly.
Sales contact Reddoxx:
Sales contact Securepoint:
| Procedure | |
|---|---|
| Announcement on the discontinuation of the UMA | |
| Last chance for new orders | |
| Last opportunity to renew your UMA licence | |
| End of Live / End of Support | |
Licence questions
Licence questions
Is use possible until the licence expires
Can I still use the UMA until the licence expires or do I have to switch before then?- Answer
- The UMA can be used until June 2027.
- If you have any further questions, please get in touch with your sales contact.
When is the final EOL of the UMA
When is the final EOL of the UMA?- Answer
- We will continue to support the UMA until 30/06/2027.
- Until then, security updates will be provided and assistance will be offered by our support team.
Access after licence expiry
Can I still access my already archived mails in UMA after the licence has expired?- Answer
- access to the ‘’‘Admin’‘’ interface is no longer possible
- no new time stamps can be set (deactivation of the LTA/LZA)
- there is no technical support
- there are no updates
- there is no archiving of new mails
Without a valid licence, access to the archived data and export is no longer fully guaranteed.
A corresponding export should therefore be carried out before the licence expires.
A corresponding export should therefore be carried out before the licence expires.
After the licence expires
As long as a user login to the user interface is still valid and known, access to the respective archive data is possible. However, if the login to the user repository becomes generally invalid over time or a user login is no longer known, access to the archive is no longer possible.
The UMA cannot be operated without a licence and is also not a "silent" backup solution. Therefore, care should be taken to export the data from the system before the licence expires.
Will there be an emergency licence
Will there be an emergency licence?- Answer
No, it is no longer possible to issue licences at the EOL date
Information about REDDOXX
Information about REDDOXX
Who is REDDOXX GmbH
Who is REDDOXX GmbH?- Answer
- REDDOXX GmbH is an owner-managed company from Kirchheim, Germany
- REDDOXX has been developing e-mail management solutions since 2005
- REDDOXX focusses on marketing via the channel
What does the REDDOXX licence model look like
What does the REDDOXX licence model look like?- Answer
- REDDOXX's licence model is modular and user-based, whereby companies can purchase functions such as email archiving, anti-spam and email encryption individually or as a complete solution.
- It includes an annual subscription fee and allows flexible combinations of solutions so that you only pay for the functions you actually need
- Further information is available directly from REDDOXX.
Technical aspects of migration
Technical aspects of migration
What export alternatives are there to IMAP export
Will there be export alternatives in addition to the single IMAP export?- Answer
IMAP export is currently the only way.
See Wiki: Export per direct IMAP connection
Is there a transfer tool
Is the migration to a REDDOXX solution supported by a tool?- Answer
- Yes, there is a tool for the on-premise solutions
- In addition, REDDOXX is currently developing a tool that can also be used for UMAaaS
- Development is still ongoing, but will be made available for migration
Can I take the time stamps with me
Can I take the time stamps with me?- Answer
The time stamp is fixed to the system and cannot be transferred
Support for takeover to REDDOXX
Will there be specific support for the migration to REDDOXX solutions?- Answer
- If support is required, support specialists on both sides will assist with the migration
Is a GoBD-compliant transfer possible
Is it possible to transfer the data to REDDOXX GoBD-compliant and audit-proof?- Answer
- The technical requirements for this must be met
- Compliance with the guidelines must be ensured through an appropriate process and documentation
- Get advice on legal issues
Technical information about Redoxx
Technical information about Redoxx
Is it your own firmware or a programme
Is the REDDOXX archive solution also a separate firmware or a programme to be installed?- Answer
- The REDDOXX archive solution, also known as Mail Depot, is provided as an appliance
- This is its own firmware and, like the UMA, requires its own physical or virtual machine
Does REDDOXX have an Azure AD connection
Does REDDOXX have an Azure AD connection?- Answer
- Reddox currently offers an Azure/EntraID connection for the cloud solution
- REDDOXX provides a detailed description via their website for this purpose
- The connection is currently not possible for on-premise installations
Does REDDOXX offer cloud or on-premise solutions
Does REDDOXX offer cloud or on-premise solutions?- Answer
REDDOXX offers both cloud and on-premise solutions
Which mail systems does Redoxx support
Which mail servers/mail systems are supported by REDDOXX?- Answer
- MS-Exchange ® from version 2003
- Lotus Notes (V 8.5 or higher)
- OX - Open Xchange
- Postfix Microsoft 365 (formerly Office 365)
- Hosted Exchange ®
- Tobit David V 8.0 or higher
- Kerio Kolab Novell
- GroupWise version 8.4 or higher
What is the structure of the archiving
What does archiving at REDDOXX generally look like? (File storage, formats, archives etc.?)- Answer
- REDDOXX archives emails by storing them in compressed, encrypted archive containers that are stored in various storage technologies (iSCSI, NFS, CIFS) and enables a comprehensive full-text search as well as the subsequent archiving of existing mailboxes.
- De-duplication is also carried out, which reduces memory consumption.
What are the archive runtimes
Are the archive runtimes of the mails taken into account when switching?- Answer
- No, the archive runtimes of the UMA are not taken into account during a changeover
- In the REDDOXX mail depot, the date of the mail header is relevant for the duration of archiving for imports
- Deletion takes place after the time set there
If the data is also indexed for a view
Does REDDOXX also index the data for a view?- Answer
Yes
Is there OCR (optical character recognition) for pdfs
Does REDDOXX have OCR (optical character recognition) for pdfs?- Answer
No, character recognition is not performed on files without machine-readable text
Available at REDDOXX Public-Folder
Does REDDOXX have public folders?- Answer
Yes, the REDDOXX solution also allows public folders
Journal accounts are still required
Does REDDOXX need journals or can individual IMAP accounts now also be archived without a journal?- Answer
- If the internal e-mails are to be archived (or the appliance is generally not in the mail flow and is used purely as an archive solution), IMAP and POP3 connectors can be used for journaling
- Operation without journal accounts is not recommended
- Directory monitoring is also possible if emails are available at file level
How does user access take place
How can the archived emails be accessed?- Answer
- The user has access directly via an application and a web browser
- There is no access to the archive via IMAP