PPPoE error analysis

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Der Artikel für die neueste Version steht hier

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Zu diesem Artikel gibt es bereits eine neuere Version, die sich allerdings auf eine Beta-Version bezieht

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Troubleshooting PPPoE connections

Last adaptation to the version: 12.2

New:

• Other possible solutions for missing PADO packages
• Connection failures due to missing LCP

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This article refers to a Beta version

11.7

Status LAN X	Status wan x	Log message	Cause	Solution
No connection established No connection established
		No entry under → Network →Network configurationTab Network interfaces IP adresses	No signal on physical interface	Check cable connection to modem: Correct interface used? Loose contact?
		→ Log Service: pppd Timeout waiting for PADO packets pppd Unable to complete PPPoE Discovery	Missing PPPoE Active Discovery (PAD) packages Missing PPPoE Active Discovery (PAD) packages With "PADO" and "PADS" messages (see Information on PPPoE) the feedback from the Internet provider is missing. Either the "PADI" or "PADR" packets do not reach the provider, or the provider does not send packets back.	Solutions to this are usually: Wait a little Restart the modem Update the interface with the CLI command system update interface, or restart the Securepoint UTM If a router is used that has been set to a modem state, its configuration should be checked Check whether the connection requires a VLAN ID. The connection must then be set up as VDSL. The modem may add a VLAN tag by itself. If no errors can be detected, the provider should be contacted.
		Authentication → Log Service: pppd PAP authentication failed	Authentication Incorrect login data	Here, the settings should be compared with the provider's login data In particular, attention should also be paid to upper and lower case
		DSL modem or line → Log Service: pppd No response to 3 echo-requests Serial link appears to be disconnected Connect time 1.7 minutes Sent 789644 bytes, received 15063162 bytes	DSL modem or line The modem is not designed for the DSL speed The provider provides a DSL speed that is not reached	Disable Link Control Protocol (LCP) on the corresponding PPPoE interface of the firewall (wan x ) Have the line measured by the provider Exchange of the modem
Connection termination Connection termination
Missing LCP		In case of a 24h disconnect on the part of the provider, the connection is not re-established	Missing LCP	Enable Link Control Protocol (LCP) on the corresponding PPPoE interface of the firewall (wan x )
Successful connection
		Successful connection → Log Service: pppd PPP session is 942 Using interface wan0 Connect: wan0 <--> LAN1 PAP authentication succeeded peer from calling number 00:XX:XX:XX:XX:XX authorized local IP address 203.0.113.113		Successful connection